Privacy Policy

Effective Date: 27/06/2026

Tamada L.L.C-FZ ("we", "us", "our"), registered in the UAE under Trade License No. 2306397.01, is committed to protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Information We Collect

Identity & Contact Data: name, email address, phone number, shipping and billing address.
Transaction Data: products purchased, payment method, and order history.
Technical Data: IP address, browser type, device information, and cookies.
Marketing Data: your preferences for receiving communications from us.

2. How We Use Your Data

To process and fulfil your orders.
To send order updates, shipping notifications, and customer support responses.
To comply with legal obligations under UAE law.
To send marketing communications where you have opted in (you may opt out at any time).
To improve our website and offerings through aggregated analytics.

3. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties solely for the purposes above, including:

Shopify Inc. — our e-commerce platform provider.
Payment processors — for secure transaction handling.
Shipping carriers — to fulfil and track your delivery.
Government authorities — if required by UAE law.

4. International Transfers

Some service providers (e.g. Shopify) may process data outside the UAE. Where this occurs, we ensure appropriate safeguards are in place consistent with UAE PDPL requirements.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You may control cookie settings via your browser; however, disabling certain cookies may affect site functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined above, or as required by UAE law (typically 5 years for commercial records).

7. Your Rights

Under the UAE PDPL, you have the right to access, correct, or request deletion of your personal data, and to withdraw marketing consent at any time. To exercise these rights, contact us at admin@tamada.agency.